Technical Services Quality Technician

Job Title: Technical Services Quality Technician

Employer: Pro-Liquitech, LLC dba Flavorman

Department/Team: Technical Services

Reports to: Lab Coordination Manager

Responsibilities for Food Safety: Yes

Training Required by Flavorman: Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), Safe Quality Food (SQF), Hazard Analysis and Critical Control Points (HACCP)

Summary

The Technical Services Quality Technician provides comprehensive support to the Beverage Development Team by assisting with laboratory projects, quality control, equipment maintenance, and daily lab operations. This role requires a detail-oriented, highly motivated individual with strong mathematical skills and, preferably, prior experience in a laboratory or quality-focused environment.

Duties and Responsibilities

Food Safety

• Assist in monitoring and mitigating potential cross-contamination risks in daily laboratory activities.
• Ensure compliance with SQF standards and internal food safety protocols.

Post-Production Quality Control

• Receive, document, and organize finished product samples from manufacturing partners.
• Perform analytical testing on finished products, including but not limited to dissolved gases, fill volume, alcohol content, pH, acidity, dissolved solids, and organoleptic evaluations.
• Maintain accurate records in quality control logs and databases.
• Prepare and distribute client reports summarizing analytical results.
• Identify quality issues, notify the Director of Quality Systems or Production Support Specialist, and assist with troubleshooting as needed.

Beverage Development Team Quality Control

• Conduct daily analytical quality control testing for outgoing client samples.

Equipment Maintenance

• Perform scheduled cleaning, maintenance, and calibration checks on all Technical Services analytical equipment.
• Calibrate equipment daily and as required.
• Assist team members with proper equipment usage and troubleshooting.

Laboratory Maintenance

• Support lab inventory management, ensuring adequate stock levels and coordinating replenishment with the Lab Coordination Manager.
• Maintain a clean, organized laboratory, including daily tasks such as dishwashing, surface sanitation, and routine floor cleaning.
• Participate in periodic deep-cleaning activities, including refrigerators, freezers, and lab equipment sanitation.

Miscellaneous

• Assist project leaders and lab technicians with sample batching preparation, including gathering raw materials, coordinating tastings, and processing samples.
• Support large-scale R&D production efforts as needed.
• Perform additional laboratory testing under the supervision of the Lab Coordination Manager.
• Communicate scientific findings clearly through verbal updates and written reports.

Qualifications

• Relevant experience in a laboratory setting required, Bachelor’s degree in a science-related field preferred
• Technical proficiency with laboratory techniques and equipment
• Strong verbal and written communication skills
• Proficiency in Microsoft Office suite
• Self-managing
• Experience in Beverage Manufacturing settings preferred
• Ability to lift and move objects up to 50 pounds

Competencies

• Interpersonal-Skills

Demonstrating sincere interpersonal sensitivity with regard to self's and others' comfort, feelings, worth, and well-being Maintains or enhances self-esteem Listens and responds with empathy and understanding Asks for and provides help, support and/or encouragement Solicits and offers input, ideas, and suggestions Sustains emotional control even in challenging or stressful situations Develops rapport and relationships with ease.

• Interpersonal-Teamwork

Working effectively as part of a team through the practices of subordination, support, and cooperation Subordinates personal interests or motives for the sake of the team objectives and goals Cooperates fully to assist in work completion Offers help and support proactively Encourages team success and spirit Provides and solicits input and feedback.

• Leadership-Manages Change

Guiding, directing, and inspiring a continuum of change and transformation initiatives Scopes project parameters and charter Engages full realm of stakeholders Assigns responsibilities and deliverables to project team Performs necessary analyses Defines current, as is, and future, to be, states Designs and delivers training and communication strategy, and plans Provides support to ensure smooth transition, eventual adoption and/or compliance Measures results; Communicates as necessary.

• Trait-Accountability/Results

Assuming responsibility for successfully completing assignments or tasks; self-imposing excellence standards rather than waiting for others to impose or enforce them Takes personal ownership, encouraging others to do the same, for actions and outcomes, regardless of positive or negative consequences Monitors results and takes action or notifies appropriate others of problems or issues Keeps commitments and promises to the best of one's ability; demonstrates sensitivity, good judgment, and sincerity when meeting expectations or disappointing others is unavoidable Admits mistakes and provides explanations without rationalizing or justifying judgment or actions; refocuses efforts to remedy, when necessary, in a humble and timely manner.

• Trait-Dependability

Demonstrating reliability, trustworthiness, and consistent ability to maintain and honor commitments Serves as a reliable go-to individual for support and assistance Keeps promises Informs of change in plans when commitments can't possibly be kept Proactively offers help to complete tasks.

• Performance-Admn. Compliance

Adhering to appropriate SOPs, Standard Operating Procedures, guidelines, parameters, standards, policy, procedure, and/or protocols Complies with all company, divisional, or departmental rules and regulations Accepts feedback when coached or given direction Seeks and requests clarification on guidelines and SOPs Adjusts behavior as necessary and commits to change when necessary.

Physical Demands and Work Environment

This is a full-time, on-site position based at the company's headquarters. The standard work schedule is Monday through Friday, from 8:30 AM to 5:00 PM. However, evening and weekend work may be required based on business needs.

• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Frequently required to talk to hear.
• Occasionally required to taste or smell.
• Occasionally exposed to outside weather. 
• Ability to lift up to 50 lbs. multiple times within a limited timeframe.
• While performing these duties of this job, the noise level in the work environment is usually moderate.

Acknowledgement

I have read the foregoing job description and understand the responsibilities of the job. I agree that I am able to perform the essential duties of this position.