Summary:
The Quality Specialist is responsible for ensuring that non-consumable products meet design specifications, safety regulations, and customer expectations for quality and safety. This position will collaborate with cross functional partners to develop and execute required in-process and final testing and inspection plans and maintain accurate documentation in the quality management system.
Responsibilities:
- Collaborates with Quality Assurance, R&D, Product Management, IBP, Procurement, and Sales to ensure products meet internal quality benchmarks and consumer/customer expectations. Provides guidance to Product Management on the acceptable testing category for new product development.
- Completes third-party non-consumable regulatory compliance testing submissions.
- Conducts internal compliance audits to verity testing is conducted in accordance with DecoPac and CPSC and FSTM standards. Compliance audits will include verification the non-consumable product legal line is correct.
- Investigates, identifies, and resolves product non-conformances.
- Maintains accurate records and documentation of inspection results, non-conforming reports, and corrective/preventative actions. Develops or updates standard operating procedures as needed.
- Communicates with suppliers / vendors to ensure product testing is conducted and ensures timely follow up as needed. Resolves quality issues is required.
- Conducts supplier communications for annual documentation, including entering and uploading documents into supplier portals as needed.
- Supports the Quality, Regulatory, and Product Safety function by providing back-up support to QA Receiving inspections and testing for non-consumable products.
- Participates in external quality and/or product safety audits as needed.
- Other duties as required.
Qualifications:
- Bachelor’s degree in quality assurance or related field, or equivalent work experience in lieu of a degree
- Minimum of 3 years of experience in a related role/field including quality control, product testing, stability, or quality assurance (with bachelor’s degree). A minimum of 7 years’ experience in a related role/field including quality control, product testing, stability, or quality assurance in lieu of a degree.
- HACCP experience required. GFSI experience/knowledge strongly preferred.
- Experience with incoming non-conforming product maintenance and follow-up.
- Non-consumable customer complaint management experience strongly preferred.
- Strong understanding of Quality Standards, food safety, and quality control principles required.
- Experience with Microsoft Office products (Outlook, Word, Teams, PowerPoint, Excel). Experience coordinating webinars or online meetings required.
Required Skills:
- Meticulous attention to detail for precise testing and evaluation.
- Strong analytical and problem-solving skills to identify issues and recommend solutions.
- Exceptional communication skills. Must be able to clearly and professionally communicate with internal and external (verbal and written) business partners.
- Project management skills – including exceptional administrative and organization skills required.
- Must be able to manage multiple projects and priorities and meet deadlines.
- Ability to self-motivate and work independently but also be able to collaborate and work well within cross functional teams.
- Familiarity with quality management systems.
- Strong critical thinking, problem-solving, time management and decision-making skills.
Physical & Mental Demands:
While performing the duties of the job, the employee is frequently required to sit, talk, and hear/listen. Frequent use of hands to finger, handle or touch objects. Occasionally required to stand and move about while standing. Frequent lifting and carrying over 10 pounds while moving about. Occasionally required to lift and/or carry up to 25 pounds. Frequent driving of a car may be required. Work in excess of 40 hours per week may be required. Mental requirements include constant reading and interpretation of information and data, making decisions, organization, problem solving and time management. This role interfaces with customers via phone and in person and therefore must demonstrate clear and professional verbal and written communication. Incumbent must be able to listen and anticipate customer needs and meet customer expectations as well as identify and elevate issues rapidly.
Work Environment:
Work is performed onsite, in an office and warehouse environment (Anoka, MN). Remote work is limited and infrequent. Awareness of warehouse safety practices is required.
All full time employees working an average of thirty (30) hours or more will be eligible to enroll in a comprehensive benefit package.
DecoPac, Inc. is committed to providing equal employment opportunity to all applicants and employees according to all applicable laws, directives and regulations of federal, state, and local governing bodies and agencies. In keeping with this commitment, DecoPac, Inc. will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.