Quality Manager

Job Summary:

The Quality Manager supports the Quality team in the identification, planning and implementation of clinical quality and performance improvement efforts. Utilizes performance improvement methodology, data analysis, care facilitation, and project management skills. In addition, serves as a team facilitator and consultative resource for clinical and departmental leadership and staff responsible for quality and performance improvement activities.

Essential Duties and Responsibilities

• Supports and promotes the mission and values of Covenant Health and the Catholic Health Ministry.
• Able to apply the principles of project management and performance improvement.
• Abstracts and reports quality data.
• Accesses and uses information resources to demonstrate current practice, identify opportunities for improvement, and works toward improved outcomes.
• Advise on future data and information needs and resources to better support performance and process improvement initiatives.
• Use team facilitation skills and change management processes to engage others in support of the changes required to achieve performance improvement outcomes.
• Demonstrates data management skills and the use of analytical and statistical tools.
• Uses a range of quality improvement tools and techniques to evaluate and successfully redesign processes toward improved performance.
• Supports and promotes the mission and values of Covenant Health Ministry.
• Other duties as consistent with this role.

Job Requirements

Job Knowledge and Skills

• Ability to analyze information and make sound decisions based on data and situational assessments.
• Attention to detail.
• Current computer skills, graphics, spreadsheets, and presentation software (Microsoft Word, PowerPoint, Access). Advanced Excel skills (Pivot tables, charting, formatting).
• Knowledge of clinical processes, terminology, and operations in a health care system
• Project management knowledge and skills
• Strong organizational skills to manage tasks, prioritize workload, and meet deadlines effectively, and maintain filing systems to ensure efficient document management.
• Quantitative and analytic skills relevant to the role.
• Knowledge of clinical processes and operations in a health care system
• Identifies and mitigates barriers that impede sustainable change.
• Critical thinking and communication skills
• Project management knowledge and skill
• Must be able to clearly communicate ideas and effectively educate through a variety of venues.
• Must be able to speak, read, write, and comprehend the English language clearly.

Education and Experience

• Bachelor’s degree in nursing with 5 years of clinical experience required.
• CPHQ certification, or eligible to obtain within 1 year.
• Quality management/QI experience preferred.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

•Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

•Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

•Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

•Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Comp Range:

Rate of pay displayed reflects the beginning of the pay scale.  At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.