Field Installation Quality Coordinator

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time.
• For our seventh consecutive year, we ranked in Idaho's Top 10 Best Places to Work.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with supplying materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have worked for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significant tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose: Provide project management and quality control & assurance for all floor covering, tile, cabinet, and solid surface countertop installations (Carpet, Vinyl, Tile, Wood, Laminate Floors/Countertop, Granite, Quartz)

 Duties and Responsibilities:

• Pre-Installation Walkthroughs: Conduct pre-installation walk-throughs and complete checklists to ensure job readiness for installers.
• Product Coordination: Collaborate with purchasing, warehouse, and delivery operations to ensure the right product is at the right place at the right time for each assigned project.
• Scheduling: Work with scheduling to ensure timely completion by each installer and modify schedules as needed.
• Quality Control: Regularly inspect installations during the installation phase to ensure high-quality standards are met.
• Issue Resolution: Troubleshoot quality issues and problem-solve with installers, acting as a liaison between installers and sales.
• Change Orders and Punch Lists: Initiate change orders and punch lists needed in the field, coordinating material delivery to the job site.
• Relationship Building: Establish positive relationships with subcontractors and in-house installers.
• Training and Coaching: Coach and train installers to improve craftsmanship and productivity.
• Minor Repairs: Perform minor touch-ups/repairs as needed.
• Customer Relations: Build strong customer relations with timely execution of installs and quick response to any installation issues.
• Final Walkthrough: Conduct final walk-throughs with builders/customers upon job completion and document punch list items.
• Warranty Response: Assist in warranty response as required by customer/builder when issues occur.
• Communication: Communicate daily/multiple times per day back to the team regarding the installation status.
• Other Duties: Perform other duties as assigned.

Qualifications:

• Experience: Minimum 5+ years of floor covering, tile, cabinet, and/or solid surface countertop installation experience.
• Construction Background: Background in residential construction and interiors, with general knowledge of home construction.
• Communication Skills: Superior communicator with customers and internal teams, adept at using technology for communication (Outlook, Microsoft Applications).
• Problem Solving: Able to problem-solve with minimal supervision, identify waste, and implement improvements.
• Interpersonal Skills: Approachable, a good listener, and an effective communicator with others.
• Blueprint Reading: Ability to read and understand blueprints.
• Adaptability: Able to modify planned daily schedules for unplanned urgencies.
• Goal Setting: Effective at setting and achieving goals and objectives.
• Pressure Handling: Thrive under pressure, juggle multiple tasks with finesse, and exhibit good time management skills.
• Supervision: Ability to supervise and inspire independent subcontractors.
• Safety Commitment: 100% commitment to the safety of employees, subcontractors, customers, and the community.

Strongly Preferred:

• Product Knowledge: Basic knowledge of products, systems, and accessories installed for floor coverings, tile, and solid surface countertops.
• Software Proficiency: Experience using Microsoft Office products. Sales experience is helpful but not required.