Director of Quality, Information Systems & Evaluation

Agency

Dept of Health and Human Services

Division

Mental Health

Job Classification Title

Business Systems Manager (NS)

Position Number

60043300

Grade

NC23

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Quality and Analytics Section of DMHDDSUS is intended to provide internal and external stakeholders with timely, reliable, and actionable data and data dashboards to describe demographic information, identify system gaps, and to inform the agency's strategic vision.

Position Description:

The Director, Quality and Analytics is responsible for directing and coordinating day-to-day statewide quality and analytic efforts within DMHDDSUS. This position serves as a member of the Division Executive Leadership Team (ELT) and directs the work of the Quality Management and Information Systems sections.

The Director, Quality and Analytics directs professional and support staff in completing assigned tasks and responding to Division and Department priorities. This position acts with full delegated authority. Work involves developing, implementing, analyzing, and evaluating programs and/or services; providing leadership in setting agency goals and objectives for the programs assigned; working with other agency executives in resolving internal resource allocation and program integration issues including human resources an budgeting; and oversight for rule making, commission support, legislative changes and enforcement of applicable federal and state regulations as well as agency policies, rules and regulations that affect program structures and operations. This position uses analysis and operational data to establish organizational priorities with the Division Director and Deputy Director.

Work involves providing a leadership role in developing and maintaining involvement and cooperation with both the public and private sector components of the service delivery system. Position serves in lieu of the Division Director or Deputy Director when assigned to do so. Work is performed independently under the general direction of the Director and Deputy Director and is evaluated on the basis of program success.
The Director, Quality and Analytics leads the Quality Management and Information Systems Sections of DMHDDSUS. The Quality Management team is responsible for collecting and using data to create dashboards, identify risks and issues, determine gaps in the service system, support programmatic decision making and communicate with stakeholders. The Information Systems team is responsible for collecting, extracting, and evaluating data for use by the Division. The person in this position will supervise the leaders of each team, direct work based on Division and Department priorities, ensure that internal and external reports are accurate and provide interpretive analysis.

Knowledge Skills and Abilities/Management Preferences

INTERNAL POSTING: ONLY PERMANENT FULL-TIME, PERMANENT PART-TIME, PROBATIONARY, TRAINEE, TEMPORARY OR TIME-LIMITED DHHS EMPLOYEES OR LAYOFF CANDIDATES WITH THE STATE OF NORTH CAROLINA ELIGIBLE FOR RIF PIORITY REEMPLOYMENT CONSIDERATION AS DESCRIBED BY GENERAL STATUTE (GS) 126 MAY APPLY.

Salary Range: $81,620 - $159,158

Recruitment Range: $81,620 - $115,000

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Experience in healthcare setting (behavioral healthcare preferred)
• Considerable knowledge of data and analytics, including computer programs and other data and analytic tools
• Ability to plan and direct quality and analytic portfolio of large State organization
• Ability to select, train, and supervise team leaders
• Ability to develop and maintain effective working relationships with other DMHDDSUS unit staff, other DHHS divisions, and external stakeholders
• Strong written and verbal communication skills

This position will close at 11:59 p.m. the night before the end date.

The Division of Mental Health, Developmental Disabilities and Substance Use Services (DMHDDSUS) is the State agency charged with responsibility for developing, implementing and overseeing publicly funded mental health, intellectual and developmental disability, traumatic brain injury, substance use disorder services in North Carolina.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.  

Visit website for State Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

               

Application Process
Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. 

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. 

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. 
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION: 

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in accounting, business, finance, or other discipline related to the area of assignment from an appropriately accredited institution and three (3) years of progressive experience, of which at least one (1) year is supervisory; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Edward Christopher Raube

Email:

talentacquisition@dhhs.nc.gov