Water Quality Technician - Dollywood's Splash Country - Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Water Quality Technician who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Water Quality Technician will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Responsible for testing each individual body of water to determine active chlorine, pH, combined chlorine and alkalinity levels on a preset schedule
• Responsible for changing out all ride and filtration filter baskets
• Must be able to operate user intended motor controls and corresponding mechanical valves
• Must be able to perform start-up and shutdown of UV systems
• Must be able to maintain chlorinator and acid pump systems. This duty includes start and stop functions and maintaining proper chemical levels
• Must be able to safely and responsibly handle chemicals used in the treatment of the park water system
• Responsible for cleaning all strainer baskets and maintaining an adequate supply of chemicals in all park water treatment facilities
• Host must immediately notify Park Manager and senior member of the Maintenance Staff of any irregularity in test results, or any test result that is outside the predetermined standards for safe and proper operation
• Maintain accurate and detailed work history journals and water testing results either manually or in a digital format
• Maintain an effective working relationship with other DSC employees
• Follow all Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts 

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be 18 years old or older
• High school diploma or equivalent
• Has work experience which demonstrates the successful execution of similar duties and responsibilities in a commercial / industrial environment, to include the use of required tools and equipment
• Must successfully complete a post-employment offer background check and drug screen

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must reflect Dollywood’s core values through the lens of dignity and respect
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to organize and maintain files for accessibility and retention
• Able to add, subtract, multiply and divide with accuracy
• Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working outdoors
• Able to meet the physical demands of the job
• Ability to see, has color vision and depth perception
• Ability to work extended hours
• Ability to walk throughout shift on various surfaces including hills and stairs
• Ability to lift and carry up to 50 lbs
• Ability to sit or stand for long periods of time
• Must have to ability to climb ladders and maintain balance while performing job-related tasks
• Must have finger and hand dexterity to test and record water quality
• Ability to kneel, bend, twist, stoop, crawl
• Ability to reach high and low
• Must be able to comply with Dollywood’s Splash Country safety policy and procedures
• Must be able to operate a fire extinguisher
• Ability to work in small, confined areas
• Able to smile and make eye contact to demonstrate a friendly impression with greeting guests, vendors and other employees
• Ability to tolerate job related chemicals and cleaning agents
• Ability to perform duties consistent with creating a safe and secure environment

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world