UX Quality Specialist

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Digital Product Design (DPD) at Ford is committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product experiences that our customers need and love. We work in close partnership with product and engineering to deliver best-in-class interactions experiences that meet the needs of people today, and in the future. Our team is comprised of a dynamic group of product designers, researchers, visual designers, industrial designers, modelers, and project managers.

In this position...

We are looking for a UX Quality Specialist to help shape the future of digital and physical spaces within the cockpits of Ford and Lincoln vehicles. You will work with a very diverse cross-disciplinary team to ensure the best solutions to meet the customer’s expectations while providing a simple and intuitive interaction to the vehicle are being designed and implemented.

What you'll do...

• The ideal candidate will work under experienced Customer Confidence & Centerstack team leadership and support the Digital Experience Quality center of excellence within Digital Product Design by:
• Reviewing customer feedback to identify and prioritize UX design updates for our Driver Information Displays and Touchscreens
• Reviewing Product Designs and provide input on how to best integrate into the in-vehicle experience.
• Leverage AI (LLMs) to categorize multiple databases of customer feedback to identify design issues impacting our users (AI prompt development + manual verification)
• Validation of Driver Information UX and appearance quality to ensure best UX and that implementation meets design intent.
• Tracking UX issues (i.e., design or defect) to closure, including documenting program status on health charts and escalating issues that are not being resolved in a timely manner.
• Create single prioritized list of UX and appearance quality updates for Driver Information Displays and Touchscreen Centerstacks, with input from Product Management, Engineering and Product Designers
• Support new tools/processes development for early identification of issues.

You'll have...

• Bachelor’s degree in engineering, ergonomics, interactive design or equivalent combination of relevant education and experience
• 3+ years of experience in user interface or user interaction design.
• 3+ years of experience with Ford/Lincoln Digital Experience product development or equivalent.
• Excellent teamwork, leadership, interpersonal and communication skills required.

Even better, you may have...

• 4+ years of user interface or user interactive design experience
• 2+ years usability testing experience
• 2+ years concept validation experience
• 2+ years LLM prompt engineering
• 2+ years UX prototyping experience
• Proficient with Figma, JIRA, and Microsoft Office

Skills:

• Comfortable working on changing demands, including changing deadlines.
• Self-starter that is organized and has the ability to prioritize and manage multiple tasks with minimal direction.
• Passion for User Experience and Customer-Centered Design.
• Excellent teamwork, leadership, interpersonal and communication skills with high attention to details.
• Able to work collaboratively in a fast-paced, cross functional team environment.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
This position is a salary grade 8 and ranges from $115,000-$192,900.    
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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