Risk Management and Quality Director

Your experience matters 
Copper Springs East Behavioral Health is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Risk Management and Quality Director joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute
A Risk Management and Quality Director who excels in this role:

• Directs departmental activities and resources to achieve departmental and organizational objectives.
• Develops and implements departmental goals, plans, and standards that align with the organization's clinical, administrative, legal, and ethical requirements and objectives.
• Directs and evaluates departmental operations, including patient care delivery, information technology systems, service-level management, and complaint resolution, to achieve performance and quality objectives.
• Plans and oversees staffing activities, including hiring, onboarding, performance evaluations, corrective actions, and continuing education initiatives.
• Prepares, monitors, and evaluates departmental budgets; ensures compliance with allocated funding; and coordinates and directs internal and external audits.
• Creates and fosters an environment that encourages professional growth and development.
• Integrates evidence-based practices into operational processes and clinical protocols.
• Maintains regular and reliable attendance.
• Serves internal stakeholders and external customers, clients, patients, contractors, and vendors.
• Accesses and works with sensitive and confidential information.
• Demonstrates a comprehensive understanding of healthcare regulations and compliance requirements, including HIPAA.
• Manages the work of others by planning, assigning, scheduling, and reviewing work; ensuring quality standards are met; and overseeing hiring, termination, training, development, performance evaluations, and corrective actions for staff.
• Minimum overnight travel (up to 10%) by land and/or air.
• Performs other duties as assigned.

What we’re looking for

Education:

• Bachelor's Degree in related field preferred. Applicable work experience may be used in lieu of education.

Skills & Experience:

• Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.
• Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.
• Complex Communication -- Frequently communicates complex information and interacts with management. Can present, resolve, and address delicate situations. Ability to motivate and persuade others.
• Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent and practices.
• Department Specific -- Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.
• Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others.
• Project Planning/Organization -- Handle multiple projects simultaneously including task delegation, project over-sight, and resource allocation.

Schedule: Full-time

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

• Professional Development: Ongoing learning and career advancement opportunities.

More about Copper Springs East

Copper Springs East in Gilbert, AZ, located in the greater Phoenix metro area, is a behavioral health hospital providing inpatient and outpatient programs for mental health and addiction. We treat adults and seniors.

Our treatment programs include inpatient mental health and addiction treatment, outpatient Partial Hospitalization Programs (PHP), Intensive Outpatient Programs (IOP), and ECT therapy.

EEOC Statement

Copper Springs East Behavioral Health is an Equal Opportunity Employer. Copper Springs East Behavioral Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.