Quality Manager

Position Summary

The Quality Manager is responsible for developing, implementing, and maintaining the organization's Quality Management System (QMS) to ensure compliance with DFARS, ITAR, ISO standards, customer requirements, and all applicable regulatory requirements. This role provides leadership to the quality organization while partnering with manufacturing, engineering, supply chain, and executive leadership to drive continuous improvement, operational excellence, and customer satisfaction.

The ideal candidate possesses extensive experience within highly regulated manufacturing environments supporting aerospace, defense, and/or medical device customers and has demonstrated success leading internal and external audits, managing customer quality expectations, and fostering a culture of quality throughout the organization.

Essential Responsibilities

Quality Management System

• Lead and maintain the Quality Management System (QMS) in accordance with ISO 9001 and/or AS9100 standards. 
• Ensure organizational compliance with DFARS, ITAR, and applicable federal acquisition regulations. 
• Maintain all quality policies, procedures, work instructions, and records. 
• Prepare for and lead certification, surveillance, customer, and regulatory audits. 
• Manage document control and change management processes. 

Regulatory & Compliance

• Ensure ongoing compliance with: 
  • DFARS requirements 
  • ITAR regulations 
  • ISO 9001 (AS9100 experience preferred) 
  • Customer-specific quality requirements 
  • Applicable FAR clauses 
• Coordinate responses to regulatory findings and customer audits. 
• Develop corrective action plans and verify effectiveness. 

Leadership

• Lead, mentor, and develop quality personnel. 
• Provide technical guidance to manufacturing and engineering teams. 
• Support indirect quality staff by coaching and assisting with inspections, investigations, root cause analysis, and continuous improvement initiatives. 
• Promote a culture of accountability and continuous improvement. 

Continuous Improvement

• Lead Corrective and Preventive Action (CAPA) activities. 
• Utilize Lean Manufacturing and Six Sigma methodologies to improve quality performance. 
• Conduct Root Cause Analysis using structured methodologies including: 
  • 8D 
  • 5 Why 
  • Fishbone 
  • FMEA 
• Drive measurable improvements in:      
  • Scrap reduction 
  • Customer complaints 
  • First Pass Yield 
  • Cost of Quality 
  • On-Time Delivery 
  • Supplier Quality 

Customer Quality

• Serve as the primary quality representative with customers. 
• Respond to customer concerns and nonconformance reports. 
• Coordinate customer audits and quality surveys. 
• Develop action plans to improve customer satisfaction. 

Supplier Quality

• Evaluate and approve suppliers. 
• Monitor supplier performance metrics. 
• Conduct supplier audits as necessary. 
• Collaborate with Supply Chain to resolve supplier quality issues. 

Production Support

• Ensure manufacturing processes meet quality requirements. 
• Review manufacturing documentation for compliance. 
• Oversee nonconforming material processes. 
• Support production readiness for new product introductions. 

Metrics & Reporting

Develop and present quality metrics including:

• Customer PPM 
• Internal PPM 
• Cost of Poor Quality 
• First Pass Yield 
• Audit Results 
• Corrective Action Aging 
• Supplier Performance 
• Customer Satisfaction 
• Calibration Compliance 
• Internal Audit Performance 

Provide monthly quality reports to executive leadership.

Required Qualifications

• Bachelor's degree in engineering, Quality Management, Manufacturing, or related field (or equivalent experience). 
• Minimum 5–7 years of progressive quality leadership experience within regulated manufacturing. 
• Minimum 5 years managing an ISO-certified Quality Management System. 
• Strong working knowledge of: 
  • DFARS 
  • ITAR 
  • FAR 
  • ISO 9001 
  • AS9100 (preferred) 
• Experience supporting Department of Defense contracts. 
• Demonstrated experience leading external certification and customer audits. 
• Strong understanding of GD&T, blueprint reading, manufacturing processes, and statistical process control. 
• Experience with ERP/MES systems. 
• Excellent communication and leadership skills. 

Preferred Qualifications

• Certified Quality Manager (CQM) 
• Certified Quality Engineer (CQE) 
• Certified Lead Auditor 
• Lean Six Sigma Green Belt or Black Belt 
• AS9100 Lead Auditor Certification      
• Experience within aerospace, defense, or medical device contract manufacturing 
• Working knowledge of NIST 800-171 and CMMC requirements 

Key Competencies

• Strategic Leadership 
• Regulatory Compliance 
• Risk Management 
• Root Cause Analysis 
• Continuous Improvement 
• Project Management 
• Customer Relationship Management 
• Conflict Resolution 
• Team Development 
• Decision Making 
• Data Analysis 
• Executive Communication 

Physical Requirements

• Ability to walk manufacturing floor daily. 
• Ability to occasionally lift up to 25 pounds. 
• Ability to inspect manufactured components using precision measuring equipment. 
• Occasional domestic travel (up to 15%) for customer or supplier visits.