Quality and Safety Manager

Now Hiring: Quality and Safety Manager (QMS)

Location: New Orleans, LA 

Schedule: Full-Time, Monday-Friday (40 hours/week)

About the Role

The Lighthouse Quality and Safety Manager (QSM) maintains a pivotal role on the Senior Leadership Team. The QSM is responsible for ensuring that products and services meet all quality standards while adhering to safety protocols. This role is critical in minimizing the risk of product variances, maintaining the Lighthouse reputation, and ensuring compliance with all regulatory requirements. The QSM is responsible for the development, implementation, and continual improvement of the quality and safety management systems across the organization, upholding high standards of excellence and safety throughout Lighthouse operations at all locations.

JOB RESPONSIBILITIES

The Quality and Safety Manager will be responsible for the following core job duties:

1. Oversee the organization's total quality management strategies and safety programs.
2. Establish quality and safety metrics for product and service excellence.
3. Lead the development and implementation of policies, standard operating procedures, and programs that ensure product compliance with external and internal standards.
4. Provide supervision and guidance to the Quality Inspector to ensure quality compliance with products and shipments.
5. Develop a rhythm for conducting internal audits throughout the year to ensure staff adherence to quality policies and procedures across the organization.
6. Lead a quarterly management review to inform executive leadership of progress, deficiencies, problems, risks, and data trends that impact operations.
7. Conduct daily quality inspections in conjunction with the Quality Inspector, Testing and examining samples of new products and monitoring phases of production to ensure overall quality.
8. Conduct comprehensive safety inspections and audits to identify potential hazards and develop risk mitigation strategies.
9. Monitor ongoing performance and quality control systems to ensure products meet consumer expectations and regulatory standards.
10. Develop, recommend, and monitor corrective and preventive actions to resolve nonconformance and safety issues.
11. Develop and implement a system for monitoring customer satisfaction across sales and service programs. Collaborate with team leads to maintain high satisfaction ratings.
12. Collaborate with internal teams and external stakeholders to drive continuous improvement initiatives.
13. Facilitate training sessions for employees on quality improvement and safety practices.
14. Document all audits, inspections, trainings, and meetings to substantiate the ongoing management of quality and safety        systems. Prepare detailed reports on quality and safety issues, investigations, and other significant outcomes based on the data collected.
15. Lead the development and implementation of safety policies, standard operating procedures, and programs in compliance with local, state, and federal rules and regulations including Occupational Safety and Health Administration (OSHA), U.S. Center for Disease Control (CDC), and the Louisiana Department of Health (LDH).
16. Ensure injured employees have immediate needs adequately met when injuries occur. Ensure that incident reports and investigations are completed and maintain records of all incidents. Assist the HR Director with managing Worker’s Compensation claims by ensuring all documentation for job-related injuries are immediately processed.
17. Maintain Survey of Occupational injuries and illness to be reported annually.
18. Manage and maintain ISO documentation and certification processes.
19. Perform other duties as assigned by the Chief Operating Officer.

JOB QUALIFICATIONS & REQUIREMENTS

1. Education: Bachelor’s degree in Quality, Industrial Engineering, or a related field preferred.
2. Certification: Minimum ISO internal auditor or equivalent quality System certification required. Professional certifications such as Certified Quality Manager (CQM), Certified Quality Auditor (CQA), or Certified Safety Professional (CSP) preferred.
3. Special Knowledge/Skills: Proven experience in a quality assurance or safety role in the industry. Strong understanding of quality assurance methodologies, tools, and practices. Strong Working knowledge of ISO 9001 standards or similar quality Systems. Knowledge of OSHA standards and documentation. Excellent communication, problem-solving, and organizational skills. Ability to work independently and collaboratively. Superior oral and written communications. Proficiency in MS Office Suite (Word, Excel, Outlook).
4. Experience: Minimum of 3-5 years working with quality management systems required. Experience working with safety programs preferred.
5. Supervisory Responsibility: Quality Inspector.
6. Physical: Able to lift 60 lbs., bend, stoop, climb, and walk frequently throughout the day. Able to travel throughout the facility and respond to emergencies.
7. Personality Traits: Dependable, proactive, detail-oriented, collaborative, self-directed, and professional.
8. Working Conditions: Inside and outside facility environments to include manufacturing facility, grounds, and multiple office locations. Valid driver’s license and clear driving record required with valid Louisiana insurance coverage.
9. Work Schedule: Full time, Exempt.
10. Background Check and Drug Testing required: Employment is contingent upon satisfactory results.
11. Federal Suitability Requirements: None

This job description does not imply that these are the only duties to be performed. The incumbent in this position will perform such other tasks as may be required for the effective operation of the Division/Department upon request by his/her supervisor.

Accomplishments in these areas of responsibility will be the basis of the employee’s evaluation, continuation of employment, and changes in compensation.