Global Quality Director

About Wellbore Integrity Solutions

Headquartered in Houston, Texas, Wellbore Integrity Solutions (WIS) operates globally in the oilfield services sector and provides customers with a suite of products, applications, and services designed to ensure well integrity throughout the life of the well. WIS employs more than 1,300 people across six continents and in more than twenty-five countries.

Position Summary

Develop a comprehensive enterprise quality strategy and roadmap that integrates Corporate Quality, Regulatory Compliance, Supplier Quality, and Field Operations Quality into a unified management system. Established standardized processes, governance, and performance metrics that aligned API and ISO requirements across the organization, strengthened supplier oversight, improved field execution, and create a culture of continuous improvement and operational excellence.

Key Responsibilities/Essential Functions

Corporate Quality & Regulatory Compliance

• Develop and implement a strategic roadmap for the Corporate Quality Management System (QMS), establishing standardized processes and governance across corporate, supplier, and field operations.
• Maintain and ensure compliance with all applicable API, ISO, customer, and regulatory standards.
• Lead certification activities, surveillance audits, and recertification efforts.
• Oversee Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), and continuous improvement initiatives.
• Ensure effective utilization of quality management and reporting systems, including Vector and GEMS.
• Establish quality metrics, monitor performance trends, and provide executive-level reporting.
• Develop and maintain quality policies, procedures, and best practices across the organization.

Supplier Quality & Regulatory Compliance

• Develop and manage the supplier quality management program.
• Conduct supplier qualifications, onboarding audits, and risk assessments.
• Lead Quarterly Quality Reviews (QQRs) with strategic suppliers.
• Oversee annual supplier audits and regulatory compliance assessments.
• Manage Supplier Corrective Action Requests (SCARs), NCRs, CAPAs, and supplier performance improvement plans.
• Collaborate with suppliers to improve product quality, reliability, delivery performance, and cost competitiveness.

Field Operations Quality & Compliance

• Ensure all operational locations maintain compliance with API, ISO, customer, and internal quality requirements.
• Conduct and facilitate Quarterly Quality Reviews across field locations.
• Develop and deliver regulatory compliance, quality systems, and reporting training programs.
• Review and improve quality investigation processes to ensure accuracy and effectiveness.
• Standardize quality procedures and work instructions to ensure consistency across all locations.
• Support service quality assurance initiatives and customer satisfaction improvement efforts.
• Drive implementation of a unified quality management framework across the organization.

Continuous Improvement & Lean Leadership

• Lead Lean Manufacturing and Continuous Improvement initiatives across the organization and key suppliers
• Facilitate Kaizen events focused on supplier performance, process improvement, waste reduction, and cost savings.
• Develop and implement internal Lean training programs for employees and leadership teams.
• Promote a culture of operational excellence through the use of Lean, Six Sigma, and problem-solving methodologies.
• Identify and execute productivity, quality, and cost-reduction opportunities throughout the value stream.
• Track and report measurable financial benefits resulting from continuous improvement initiatives.

Qualifications/Education/Experience Requirements:

Education

• Bachelor's degree in Engineering, Manufacturing, Quality Management, Operations Management, or related field required.
• Master's degree preferred.

Experience

• 10+ years of progressive leadership experience in Quality, Regulatory Compliance, Manufacturing, or Operations.
• Experience managing API and ISO certification programs.
• Strong background in supplier quality management and auditing.
• Demonstrated success leading CAPA, RCA, and continuous improvement initiatives.
• Experience developing and implementing Lean Manufacturing programs.
• Multi-site quality leadership experience preferred.

Preferred Certifications

• ASQ Certified Quality Manager (CMQ/OE)
• ASQ Certified Quality Engineer (CQE)
• Lean Six Sigma Black Belt or Master Black Belt
• API Auditor Certification
• ISO 9001 Lead Auditor Certification

Salary & Benefits

WIS deeply values fair and equitable wages that enable our employees and their families to thrive. As such, we offer a competitive salary that rewards you for the hard-earned education and experience you bring to the role and increases as you continue to grow and develop.

We also prioritize rewarding our employees with benefits that reflect how much we value their contributions. Join us, and you can expect an extensive and generous benefits package, including health insurance, vacation pay based on years of relevant experience not tenure with the company, sick pay, paid holidays, a 401(k)-retirement plan with a 4% employer matching, on-site gym and locker rooms, free parking, and other key benefits.

Diversity, Inclusion, and Equal Opportunity

We believe that diversity is critical to our mission, and we value an inclusive culture. We strongly encourage applications from people with lived experiences related to our programs and applications from people of color, persons with disabilities, women, and LGBTQ+ individuals. WIS is an equal opportunity employer; we do not discriminate in employment based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, gender or gender identity, age, or sexual orientation.