Corporate Customer Quality Manager

Blommer has been providing delicious, high-quality chocolate and cocoa products to customers since 1939. Built as a family business, we are continuing to grow and are looking for motivated and reliable associates to help in our mission of Bringing Chocolate to Life! 

Essential Duties and Responsibilities:

• Serve as the single point of contact for assigned customers on quality and food safety matters
• Review, interpret, and maintain customer Supplier Quality and Supplier Expectation Manuals
• Lead discussions with customers to clarify and align on quality and food safety program expectations
• Communicate agreed‑upon customer requirements internally and ensure deployment across manufacturing sites
• Partner with Plant Quality, Food Safety, Operations, and cross‑functional teams to implement customer requirements into site processes and controls
• Lead customer complaint investigations at the corporate level and support site‑led investigations as required, ensuring timely, risk based root cause analysis and implementation of effective corrective and preventive actions
• Participate in corporate‑led initiatives, including internal audits, quality system assessments, harmonization projects, and continuous improvement programs
• Provide customer‑driven feedback during reviews of corporate and site‑level quality documentation
• Evaluate and manage changes to customer quality and food safety requirements, ensuring appropriate impact assessment, communication, and implementation across sites.

Note: The employer reserves the right to change or assign other duties to this position

Physical Requirements:

• General office environment with majority of time using computer
• Manual & Visual Requirements-Keyboard and mouse usage. Visual acuity and clear hearing ability.
• Requires frequent travel (25 – 35%)

Safety, Quality and Hygiene Requirements:

• Maintain compliance with all company policies, procedures and code of conduct.
• Comply with workplace uniform requirements and safety gear, when on the plant floor v. office.

Performance Expectations:

• Acts as a trusted quality partner with assigned customers, demonstrating responsiveness, professionalism, and technical credibility
• Proactively anticipates and addresses customer quality and food safety needs to support strong customer partnerships.
• Leads customer meetings, audits, and presentations with confidence, clarity, and technical command
• Ensures customer expectations are accurately implemented and sustained across manufacturing sites
• Drives timely, thorough, and effective complaint investigations with sustainable corrective and preventive actions
• Identifies complaint trends and translates insights into systemic improvement opportunities
• Actively contributes to corporate quality initiatives and continuous improvement efforts
• Models and promotes a strong culture of food safety, quality accountability, and customer focus
• Demonstrates measurable improvement in audit outcomes, or quality performance over time.

Skills and Work Experience Requirements:

• 5+ years of experience in Quality, Food Safety, or Manufacturing Quality roles, preferably in food or consumer‑packaged goods industries.
• Demonstrated experience working directly with customers on quality expectations and issue resolution.
• Strong understanding of food safety and quality systems (e.g., GFSI schemes, HACCP, GMPs).
• Excellent communication, presentation, and negotiation skills.
• Proven ability to work cross‑functionally and influence without direct authority.
• Strong analytical, problem‑solving, and documentation skills.
• Ability to manage multiple priorities and projects in a fast-paced environment.

Education:

• Bachelor’s degree in Food Science, Chemistry, Microbiology, Engineering, or a related technical field required.
• Advanced degree or professional certifications (e.g., HACCP, PCQI, Six Sigma, ASQ) preferred.

Career Progression: 

• Employees are encouraged to express interest in internal career opportunities throughout Blommer.
• Expectations for promotion or job role change are driven by proficiency and performance in current role.
• Career progression would align to other plant leadership roles within Blommer

A reasonable estimate of the current base salary range at the time of posting is below. The base salary does not include other forms of compensation or benefits. The actual base salary within the specified range is based on several factors, including but not limited to applicant's skills, prior relevant experience, education, certifications, job responsibilities, market considerations and, if applicable, the location of the position.

This role is eligible for either a discretionary annual bonus (based on company, business unit and individual performance). 

Salary Range:130K-155K  

Benefits: Blommer understands that our employees are our biggest assets. With this in mind we offer a generous benefits package.  

• Health, Dental & Vision- eligibility begins day 1 of hire!
• 401(K)
• Pet insurance
• Tuition reimbursement
• 10 pounds of free chocolate for your birthday

Blommer Chocolate Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Note to External Recruiters / Search Firms: Blommer Chocolate Company does not accept unsolicited resumes and will not pay for any placement resulting from the receipt of an unsolicited resume. Any unsolicited resumes received will not be considered as a valid submission.